1. Processing Time

All orders are processed within 2–3 business days. Once your order is shipped, you will receive a confirmation email with tracking details.

2. UK & InternationAL Shipping

UK Shipping
£10 Flat Rate – Tracked & Signed
All orders are shipped via a fully tracked and signed service to ensure safe delivery.

Worldwide Shipping
£25 Flat Rate – Tracked & Insured
International orders are shipped via a tracked and insured courier service. Customs duties and taxes may apply and are the responsibility of the buyer.

3. Customs & Duties

SAPOLOGIE STUDIO does not cover customs fees, import duties, or local taxes for international orders. These charges are the responsibility of the buyer. Please check with your country’s customs office for more details before placing your order.

4. Lost or Delayed Parcels

While all parcels are sent with tracking, SAPOLOGIE STUDIO is not responsible for delays caused by postal carriers, customs, or force majeure events. If your parcel is delayed or lost, please contact us and we’ll do our best to support you.

return

1. Final Sale Policy

All purchases made through SAPOLOGIE STUDIO are final.
Due to the nature of pre-loved, one-off designer pieces, we do not offer returns, refunds, or exchanges once an order is confirmed.

2. Order Issues

If there is a problem with your order — such as receiving the incorrect item or a significant flaw not disclosed in the description — please contact us within 48 hours of delivery. We'll review the situation and do our best to assist fairly.

3. Condition Transparency

All items sold are pre-owned and may show light signs of wear or age.
We carefully document and photograph any visible imperfections to ensure you understand the item’s condition before purchase.

4. Sizing Guidance

Vintage and international sizing can vary.
Each product listing includes measurements — please review them closely to ensure the best fit. SAPOLOGIE STUDIO is based in the UK, so sizing may differ from regional norms

5. Pre-Purchase Support

Need help deciding? We’re here to make sure you feel confident about your order. Get in touch before you buy for support with sizing, condition, or styling advice email: info@sapologiestudio.com